Refund policy

Cozy Belle does not provide a general return address. If a return is approved, customers must contact us first at cozybelleshop@gmail.com.

Return instructions and the appropriate return address will be provided based on the product and fulfillment provider that processed the order. Customers should not send products to any address without receiving return instructions from Cozy Belle first.

Made-to-order and personalized products may have different return requirements depending on the product and fulfillment provider.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, please contact us at cozybelleshop@gmail.com as soon as possible with your order information and photos of the issue so we can review it and provide the appropriate next steps.